New item created - email notifications from OpenView
I'm using OpenView 4.5 (SP 12) and I'm trying to change the email notifications that are sent to the users when a (for example) problem is assigned to them. I cannot find the rule nor as a DB rule or a UI rule.
It happens the same with the first email that we get when we need to approve something.
I know they are related to the tick boxes on the person records, but I would like to know if we can modify them using the application that we use now.
Re: New item created - email notifications from OpenView
Thanks for the tip. I knew it would be something related to the version that we use, and well, my management is adamant with the idea of upgrading (No way).
Now, to get rid of the email notifications, am I wrong to say that only ticking the 2 boxes on person records should be enough? Please keep in mind that there are other emails for other items which are not reflected on those 2 boxes.
I checked as well the email templates from the admin tool and I couldn't find anything related to Problems, only Service Calls.