New boolean fields are tri-state - HPOV SD 4.5 SP27
I have added some new boolean fields (check-boxes) in Service call forms. When these boxes are checked, they have three states, checked, unchecked, and greyed. How do I remove the greyed state? It baffles users.
The "original" out-of-the-box boolean fields do not have this third (greyed) state, only new ones that I have added in "Custom fields".
I have tried to set the fields as "mandatory", and also set default state to "No" in the corresponding templates, without help.
We use Client 2008.
Any help will be greatly rewarded with points :-).
Re: New boolean fields are tri-state - HPOV SD 4.5 SP27
Thanks for the link! I didn't know about this document.
However it did not solve my problem :-(. I have set the fields mandatory but this didn't make any difference, neither did setting the fields to No in the templates. Changing the checkbox to Yes/No is no option I'm afraid.