Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

New Mail Message Smart Action Issues

SOLVED
Go to solution
Highlighted
Anthony Dalferr
Collector

New Mail Message Smart Action Issues

Our company just switched over to Outlook for our email system. We were previously using Lotus Notes. It seems that when anyone uses this smart action, it makes all the text in the body of the email lower case. Also, it seems that any of the formatting that was done in the smart action itself, like adding returns after a description are being tossed. Does anyone have any experience with using this smart action successfully with outlook?
2 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: New Mail Message Smart Action Issues

Hi,

general details here ref formatting - are your smart actions using the same

http://support.microsoft.com/kb/197782

You might want to try and create a new smart action and start with a basic mailto: and see how that is and build on it from there if there are no issues.
Anthony Dalferr
Collector

Re: New Mail Message Smart Action Issues

Ok, that helped me get the format of the email itself ironed out, but I can not figure out why it insists on making all text, even the text of the description I am pulling over lower case for everything.
//Add this to "OnDomLoad" event