Our company just switched over to Outlook for our email system. We were previously using Lotus Notes. It seems that when anyone uses this smart action, it makes all the text in the body of the email lower case. Also, it seems that any of the formatting that was done in the smart action itself, like adding returns after a description are being tossed. Does anyone have any experience with using this smart action successfully with outlook?
Ok, that helped me get the format of the email itself ironed out, but I can not figure out why it insists on making all text, even the text of the description I am pulling over lower case for everything.