Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

New Boolean Field in Service Pages

Highlighted
Harini.G
Collector

New Boolean Field in Service Pages

Hi,

Working on SD 4.5 SP4.

We have added a new boolean field "Temporary WorkAround" in a Service call Form. Now the same needs to be reflected in Service Pages also, that is in "ViewEditServiceCall" page.

Since I am not a person from the Development, request you to kindly help me with the changes which needs to be done in the Codes. I am attaching the jsp page for your reference.

Kindly help.

Rgds
Harini.G
2 REPLIES
Fepelof_1
Regular Collector

Re: New Boolean Field in Service Pages

Best to do is update Service Pack.

regards
Mark O'Loughlin
Honored Contributor

Re: New Boolean Field in Service Pages

Hi,

it's a case of having to modify the .jsp files to add the field in. If you know jsp have a look at the file you posted and you can see the way the file is built. If not do you have someome with jsp skills to have a loot at thsi for you.

The SP's do not change any of the functionality of or fields displayed in Service Pages.
//Add this to "OnDomLoad" event