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Need to retrieve servicedesk database password in HO OV SD 4.5

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vadher.vijay
Super Collector

Need to retrieve servicedesk database password in HO OV SD 4.5

Dear All

I am facing one problem in HP OV SD 4.5.
Actually I do not know the password of servicedesk database and thats why I am not able establish connection with application server.

Actually recently my server having some problem and we format the os and configure SQL server and Hp application server but after restoring backup I am not able to connect to database.Need old service desk password.

Thanks
Vijay
3 REPLIES
SWATI SHARMA
Collector

Re: Need to retrieve servicedesk database password in HO OV SD 4.5

default is

username = sa
password =sa

Try this.
The Pike
Honored Contributor
Solution

Re: Need to retrieve servicedesk database password in HO OV SD 4.5

sa is the standard SQL Server system administrator username but it is not normally the one Service Desk uses as in most installations, a new database user is created via the database configuration wizard.

If the Service Desk database was recovered from backup. Usually, the fastest way to get everything up and running is to ask your DBA to reset the SD database user's password and to give you the new password.

Hope this helps.
Points are welcome.

The Pike
vadher.vijay
Super Collector

Re: Need to retrieve servicedesk database password in HO OV SD 4.5

Thanks for the information guys.
//Add this to "OnDomLoad" event