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Need to erase old data and export new data in servicedesk 4.5

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vadher.vijay
Trusted Contributor.

Need to erase old data and export new data in servicedesk 4.5

Dear All

Actually we are using HP-OP servicedesk 4.5.
We are geeting a new contarct on one project and they want to delete all records and servicalls history from the server that are previously maintain by old company And want to update new asset and users as per new SLA and new asset entry.

I do not how how to perform this operation.
Kindly help me to do this.

Thanks
Vijay
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The Pike
Acclaimed Contributor.
Solution

Re: Need to erase old data and export new data in servicedesk 4.5

Use Archiving to get rid of unnecessary records. Refer to Chapter 11 in the Service Desk Administrator's Guide.

To update/create asset, sla and user info use Data Exchange. Refer to the Data Exchange guide.

If you will be deleting hundreds of thousands of records (or even millions) and creating/updating only a few of them, then you could also create a new system and import and update items from the old system.

Service Desk 4.5 Administrator's Guide
-- http://support.openview.hp.com/selfsolve/document/KM4266/binary/sd45_ag_eng_pdf

Service Desk 4.5 Administrator's Data Exchange Guide
-- http://support.openview.hp.com/selfsolve/document/KM4269/binary/sd45_de_eng_pdf

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The Pike
vadher.vijay
Trusted Contributor.

Re: Need to erase old data and export new data in servicedesk 4.5

Thanks for the help.......