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Need suggestions for Workgroup view

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Rodd_1
Super Contributor.

Need suggestions for Workgroup view

Hi!

Have a customer using OVSD 5.1. They would like to implement a tree structure of workgroups both for assigning incidents and for working with workorders and change requests. This tree structure will become quite big. The problem we have is to find a smart Quick View when searching for a specific workgroup from inside a case. The best option would be to get an Explorer view with a tree structure on the left hand side and the list of members on the right hand side. From what I can see you cannot list members in this way. Is that right? Have anyone else had the same challenge? The most frequent use will of course be assigning ServiceCalls. The whole structure have to be prepared for use in the Release- and Change processes though.