In your SD,(Incidents), if you made the filed Configuration Item as "Always Required" (ie: mandatory) you must create CIs. Again, if you what to see monhtly/weekly/datil how many tickets were created for one node, etc...you need to create those CIs.
Ps: i sent a mail to you few days back. R u still with the same compnay ? or am i talking to a differnet Vineet ?(i don't think so... )
Hi If You have cookbook please send me to. I have to install integration, but after install process I can't find nnm.ini and ovsdnnmevent.conf file on path where data_exhange guide write. For me is'n unambiguos, where can I install the integration pack - on SD or NNM. I use Win Server2003SP1, SQL2000SP4 and SD5SP2. Please send me a cookbook or write step by step how and where can I install what files. Thanks