Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

NNM OVSD Integration

Highlighted
keshava H A
Occasional Contributor

NNM OVSD Integration

Hello,
I am beginner in NNM and OVSD. I Integrated NNM with OVSD using sd_event command. a call is created as incident in OVSD whenever a node or interface is down. Can anyone help me to write a DB rule to getting alerts whenever the incident is created.

With Thanks And Regards
Keshava
1 REPLY
jconsola20
Occasional Visitor

Re: NNM OVSD Integration

Here is what our incidenet notification rule looks like. It sends an email to the members of the workgroup the incident is assigned to.

When incident is created
OR When incident is modified
where Assignment;Assignment Status (*) equals New
AND NOT (Assignment;To workgroup (*) is empty)
AND Assignment;To person (*) is empty
Ticket Assignment Notification (Send e-mail message) , Send to: [Assignment;To workgroup], Subject: New Incident Assignment - Incident [ID], Message: Incident [ID] has been assigned to the [Assignment;To workgroup] workgroup:
//Add this to "OnDomLoad" event