Service Desk Practitioners Forum

Modify [?] template in Email integration

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Modify [?] template in Email integration

Using SD 4.5 SP16: For ALL failed attempts to create a Service Call via email, I am wanting the Subject and Body of the incoming email to be sent to our NOC Team (EmailAddress for Loggin Responding Wrong E-mail Messages). By default on the senders email is sent - not SUBJECT nor BODY.

Merely inserting the "Description" and "Information" in the "Mail Error" template does not work as the parser may not be invoked for failed attempts.

Currently, Service Desk uses a [?] parameter that calls upon a built-in template in this message. Is there a way to modify the contents of this referenced template to include the subject and body fields.