Service Desk Practitioners Forum
cancel

Modify Service Call field in Web console

Highlighted
Stanislav Bocin
Super Contributor.

Modify Service Call field in Web console

Hello, I'm new to Service Desk, but i have to solve a small problem. We had problems with very slow loading "To deadline" filed during creating Service call, so we've decided not to allow to see this field in Service call windows. We succeed in doing this for view in Service desk console, but we have no idea, how to do this to user won't be able to see "To deadline" filed through web console while foofilling Service Call.
Sorry for some non-sens in this post.
FYI: it's service desk 5.0 (Windows)
Thx in advance for any help,
Stanley
1 REPLY
Mike Bush
Acclaimed Contributor.

Re: Modify Service Call field in Web console

Your web-console forms should keep track of changes to the relevant form on main client - not sure how much you have to restart, Apache / Tomcat