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Modifiy Relations Tab Fields

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Carrie L Ellswo
Super Contributor.

Modifiy Relations Tab Fields

I was looking for where to go to actually modify how the Relations are sorting in the Relations tab on a Service Call, Incident, Change and Problem.
Using Service Desk 4.5 SP11.
I have search and searched made modifications with no success. I want to right align the ID number and sort by item type. Where is this done at?
5 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Modifiy Relations Tab Fields

Hello Carrie,

Generally in service desk, if the "right click" menu is disabled on a list, the view cannot be customized.
menes fhtagn
Carrie L Ellswo
Super Contributor.

Re: Modifiy Relations Tab Fields

I was hoping there was a way to modify the view under the Admin Console > Presentation > Views?

No chance?
George M. Meneg
Acclaimed Contributor.

Re: Modifiy Relations Tab Fields

Hello Carrie,

Unfortunately, at least to my knowledge, there is no way to modify this. And IIRC till some SP level the "Status" didn't appear on the list and HP implemented it on an SP. If we were able to customize this thing HP wouldn't offer as a service pack feature.
menes fhtagn
Carrie L Ellswo
Super Contributor.

Re: Modifiy Relations Tab Fields

Thank you George! I appreciate your knowledge on this! I wished it was better news to me though ;-) ....
Carrie L Ellswo
Super Contributor.

Re: Modifiy Relations Tab Fields

Thank you