Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Modification of Resolution flag..

Highlighted
Harini.G
Collector

Modification of Resolution flag..

Hi,

I found a problem in the service call template though the call is not violated the tab show Resolution violation Flag as "True" and in the Reason for Violation it says "Not Violated".

There are aroung 78 call showing True i want all the calls to be made false....how do i modify...pls help.

Rgds
Raj
1 REPLY
Ragu_4
Regular Collector

Re: Modification of Resolution flag..

Raj
Can you be more specific

Did you try "Update all"

//Add this to "OnDomLoad" event