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Migrating servicecalls and workorders from one SD to another

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Marcin Wiecek
Respected Contributor.

Migrating servicecalls and workorders from one SD to another

Hi,

I have to migrate servicecalls and workorders from one SD 4.5 p24 to another SD 4.5 p34. How can I do that? Can I use Connect IT in any way? Please help or send me any info/documents about it.

Regards,
Marcin
4 REPLIES
The Pike
Acclaimed Contributor.

Re: Migrating servicecalls and workorders from one SD to another

Service Desk already includes a Data Exchange solution that can be used to transfer items from one system to the other.

The Data Exchange Admin Guide can be found here:
http://support.openview.hp.com/selfsolve/document/KM4269/binary/sd45_de_eng_pd

Hope this helps!
Points are welcome...

The Pike
The Pike
Acclaimed Contributor.

Re: Migrating servicecalls and workorders from one SD to another

Marcin Wiecek
Respected Contributor.

Re: Migrating servicecalls and workorders from one SD to another

Do you have a export configuration file to extracting servicecalls or workorders from SD? How in a simple way create this file and don't forget about any relation between records?
The Pike
Acclaimed Contributor.

Re: Migrating servicecalls and workorders from one SD to another

No points? Tough crowd...

There is no "easy" method. Just do it carefully and you'll be alright.

The Pike