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Map Impact vs Priority of Problem

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amykoh
Outstanding Contributor.

Map Impact vs Priority of Problem

Hi,

Where can I set the Impact and Priority of a Problem ticket?..

High - High
Medium - Medium

Regards,
Amy
1 REPLY
Saurabh Dubey
Acclaimed Contributor.

Re: Map Impact vs Priority of Problem

Hi Amy,

There is no impact-priority definition setup in SD 4.5. The impact and priority relationship is a manual work.

You can, however, create a DB rule for Problems to do so.

Hope this helps...

Regards,

Saurabh
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