Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Map Impact vs Priority of Problem

Highlighted
amykoh
Senior Member

Map Impact vs Priority of Problem

Hi,

Where can I set the Impact and Priority of a Problem ticket?..

High - High
Medium - Medium

Regards,
Amy
1 REPLY
Saurabh Dubey
Honored Contributor

Re: Map Impact vs Priority of Problem

Hi Amy,

There is no impact-priority definition setup in SD 4.5. The impact and priority relationship is a manual work.

You can, however, create a DB rule for Problems to do so.

Hope this helps...

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
//Add this to "OnDomLoad" event