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Mandatory fields

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Vladimir V.B.
Trusted Contributor.

Mandatory fields

Hi
I need to make mandatory "to person" field at assignment form, but l have service desk 4.5 sp20 error "You are not allowed to view this status or this may have been deleted by another user". I log on at system account. How i can resolve this problem.
Best regards
4 REPLIES
Jonathon Druce
Acclaimed Contributor.

Re: Mandatory fields

Purge the users local cache. It is normally in the \Application Data\Hewlett-Packard\OpenView\Service Desk directory under the users local profile. Delete everything here and try again.
Vladimir V.B.
Trusted Contributor.

Re: Mandatory fields

Hi
i try to do that, but error not eliminated
Erik Manders
Trusted Contributor.

Re: Mandatory fields

I can second this problem, in SP19.

I'm trying to make the 'Assignment->To External Organization' field mandatory in one (and only one) assignment status. I get a 'You are not allowed to view this status or this may have been deleted by another user.' error. I can set it to 'always required', but not to a single status.

Clearing my (client) cache doesn't help, nor does creating a new assignment status.

Regards,
Erik Manders
Vladimir V.B.
Trusted Contributor.

Re: Mandatory fields

I've resolve this problem. I've create UI rules which create Error message and field in prevention is not required