Hi I need to make mandatory "to person" field at assignment form, but l have service desk 4.5 sp20 error "You are not allowed to view this status or this may have been deleted by another user". I log on at system account. How i can resolve this problem. Best regards
I'm trying to make the 'Assignment->To External Organization' field mandatory in one (and only one) assignment status. I get a 'You are not allowed to view this status or this may have been deleted by another user.' error. I can set it to 'always required', but not to a single status.
Clearing my (client) cache doesn't help, nor does creating a new assignment status.