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Mandanten Restricting Query

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Thomas Peng
Honored Contributor.

Mandanten Restricting Query

Dear all,

 

Currently I am trying to write the query for Mandanten Restricting Query based on the following condition:

 

Our environment has to 2 type of service desk which are IT Service Desk and Property Service Desk. We would like to segregate the interaction ticket based on IT Service Desk and Property Service Desk. But we faced the issue that when the IT Service Desk raise the Propery ticket (For example, lift in data center is not working). IT Service Desk will not able to see the ticket that they have been created earlier because we have segregated the interaction ticket based on the above 2 groups.

 

Can we add the query in the mandanten restricting query that the ticket owner is allowed to see the ticket no matter the ticket is in IT group or Property group.

 

 

Please look for our current configuration in Mandanten Restricting Query:

Filename             : incidents

Security Group ID: PROPERTY

Query                   : folder isin {"PROPERTY"} or opened.by=operator( )

 

Best Regards,

Thomas Peng

2 REPLIES
anatt170407
Honored Contributor.

Re: Mandanten Restricting Query

yes, it should work.

Thomas Peng
Honored Contributor.

Re: Mandanten Restricting Query

Dear anatt,

 

Thanks for your reply. It works now.

 

Best Regards,

Thomas Peng