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Making a field Mandatory

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Krishna_Sathya
Respected Contributor.

Making a field Mandatory

In Service Desk 4.5, can we write a rule to make a field mandatory before saving the Service Call form?
This field has to be mandatory when a boolean value is selected on the Service Call form.
I known that there is an option to make a field mandatory for a particular value of the Status field, but this not what is expected. We want to make it mandatory depending on the boolean values selection.
Attached is screen shot for reference. Here the explain field has to be mandatory upon the value (Yes/No) of Misrouted field.
I could only write a rule which would pop-up an alert on the screen asking the user to enter some data into the field.
2 REPLIES
Venkatesha_1
Outstanding Contributor.

Re: Making a field Mandatory

Hi,

Create a Service Call UI rule with the requried conditions

Before the item is saved
where Misrouted equals YES
AND Field1 is empty

Create a user notification message with priority as error.

When this condition occurs it will display a error message and the service call will not be saved.

Regards
Venkatesha
JaS_4
Acclaimed Contributor.

Re: Making a field Mandatory

Hi Krisna,

You cannot write a rule to make a field mandatory based on other fileds.
You can only write an UI rule mentioned by ventshakar to alert the user and enforce that the field is now mandatory.