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Mails to external Server not going

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Saurabh Dubey
Acclaimed Contributor.

Mails to external Server not going

Hi,

This looks like an absolute new, but I hope someone knows a solution to it.

I have SD 4.5, Service Pack 10. Mailserver is IronPort. Working very smoothly for quiet some time now.

Without any change on the Service Desk, or on Mailserver, suddenly the outgoing mails to external domains stopped. The trial mail throws up the attached error. The first error is on the client installed on the Server Machine (Win 2k3 Server). The second is on a client installed on my laptop (Win 2k Adv Server).

There is no error in logserver.txt for this trial mail throwing up an error.

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The error log in logserver.txt is following for an auto-mail that should've gone properly:

Tue, 04/04/2006 07:56:14 Started parsing E-mail
Tue, 04/04/2006 07:56:14 Access denied: smtp://127.0.0.1:2017
Tue, 04/04/2006 07:56:14 Ended parsing duration: 0 ms
Tue, 04/04/2006 07:56:35 Started parsing E-mail
Tue, 04/04/2006 07:56:35 Access denied: smtp://127.0.0.1:2018
Tue, 04/04/2006 07:56:35 Ended parsing duration: 0 ms
Tue, 04/04/2006 07:56:37 From: rmc@microland.net fromAlias: Microland RMC Helpdesk reply to: rmc@microland.net to: dubeysaurabh@hotmail.com cc: null bcc: null subject: Service Call SC-MLCIS-3100 body: Hi ,

Service Call SC-MLCIS-3100 has been ASSIGNED to you. Please attend to it immediately.

Internal Ticket Number: 3100
Caller: Sheela Kalathil
Description: Mail IDs creation for ML
Priority: MLCIS-SR2
Deadline: 05/04/06 06:54

Warm Regards,
Service Desk on behalf of Microland RMC Helpdesk
At your service, Round the Clock
Tue, 04/04/2006 07:56:37 Mail server 172.16.85.5 gives an error when try to send mail to dubeysaurabh@hotmail.com: mailhost

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I did a telnet into the mailserver from SD server machine and tried to send a mail manually. That went through. The mails being sent through the application are not working...

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The error in the Ironport logs says :
(For trial message tried from my Machine's Administrator Console)


Tue Apr 4 12:48:26 2006 Info: New SMTP ICID 9763570 interface mail_interface (172.16.85.5) address 172.16.85.35 reverse dns host unknown verified no
Tue Apr 4 12:48:26 2006 Info: ICID 9763570 ACCEPT SG None match ALL SBRS rfc1918
Tue Apr 4 12:48:26 2006 Info: Start MID 1952827 ICID 9763570
Tue Apr 4 12:48:26 2006 Info: MID 1952827 ICID 9763570 From:
Tue Apr 4 12:48:26 2006 Info: MID 1952827 ICID 9763570 To: Rejected by RAT
Tue Apr 4 12:48:26 2006 Info: ICID 9763570 lost
Tue Apr 4 12:48:26 2006 Info: Message aborted MID 1952827 Receiving aborted
Tue Apr 4 12:48:26 2006 Info: Message finished MID 1952827 aborted
Tue Apr 4 12:48:26 2006 Info: ICID 9763570 close

For the Server's Admin Console, there is no error in the logs.

I checked all firewalls, all mail policies and nothing seems to be wrong.

Now the question...

Can anyone please tell me what's going on??

Thanks in advance...

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
3 REPLIES
Saurabh Dubey
Acclaimed Contributor.

Re: Mails to external Server not going

Guys... Any solutions??? any suggestions???
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.
Vasily Kamenev
Acclaimed Contributor.

Re: Mails to external Server not going

Hi
Chack Relay on email server, your SD server must be in list and if you send from Clent pc this pc must be in list too.

Vassili
Saurabh Dubey
Acclaimed Contributor.

Re: Mails to external Server not going

Hi Vassili,

Thanks for the response.

Relay has already been enabled. And it works perfectly if I try to send a mail through telnet (port 25) of SD server through the mailserver to anyone.

The client PC's domain has also been added.

So that avenue has been checked...

Any other options...

Regards,

Saurabh
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.