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Mail send time out, "Read timed out" in log

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Mail send time out, "Read timed out" in log

When users try to send mail from HPOV they often get a time-out message, however, it seems that mail is sent anyway.

Server log shows a lot of "Read timed out" messages:

Mail server mailgw.xxxx.no gives an error when try to send mail to servicedesk-log@xxxx.xxxx.no: Read timed out.

See logfile attachment.

Any hints will be greatly appreciated!
1 REPLY
JaS_4
Honored Contributor

Re: Mail send time out, "Read timed out" in log

Maybe the relay mail server has been configured not to acknowledge email sent from SD mail server. Check with your Mail Admin as it seems like no handshake is happening. Mail get sent but SD do not get a reply from outbound email server that it was successful.
//Add this to "OnDomLoad" event