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MS SMS and SD 4.5 Integration

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Joakim Balevski
Regular Contributor.

MS SMS and SD 4.5 Integration

Is it possible to relate HDD, SOFTWARE and so on with CI User in Service Desk?
I relate Workstation (Parent CI) with its user, but i can't relate its child CIs with user (see attachment).
May be i need to use DB Rule, something like this:
When Configuration Item User is not empty, Set Child CI Users to Parent CI Users;

Best Regards
4 REPLIES
Mike Bush
Acclaimed Contributor.

Re: MS SMS and SD 4.5 Integration

Joakim - your INI file shows lots of cases of parent-child relationship. When you come to CI USER this is a different kind of relationship supported many-to-many via an intermediate record called "CI User" and you pass it both the CI searchcode and the Person Searchcode.
Joakim Balevski
Regular Contributor.

Re: MS SMS and SD 4.5 Integration

After Importing in SD I relate PU to PUUSER, but the problem is that I can't relate SOFTWARE to PUUSER.
Is it possible to relate CI Users to CIs automatically by changing SMS20.ini fail, import mapping or DB Rules?

Thanks in advance
Mike Bush
Acclaimed Contributor.

Re: MS SMS and SD 4.5 Integration

No-one will reply to your queries if you give 0 points.
Michael Lutfi
Outstanding Contributor.

Re: MS SMS and SD 4.5 Integration

And no one will reply if you give them only two points despite the fact they actually put a decent effort to answer your question...