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MOM SD integration - the other way

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Andrej_19
Honored Contributor.

MOM SD integration - the other way

We've sucessfully integrated MOM and Service desk so messages are sent into SD and closed incidents in SD are closed in MOM as well.

But how about when alarms are set to resolved in MOM and I'd like to be closed in SD at the same time ?

Does anyone have experiences on such an integration ?
Basicaly this would be the integration the other way round..
2 REPLIES
Mike Bush
Acclaimed Contributor.

Re: MOM SD integration - the other way

Don't you just use SD_EVENT with modus=UPDATE to set the status on the SD Incident?
Andrej_19
Honored Contributor.

Re: MOM SD integration - the other way

Indeed this would be the solution, yet it is based on the fact that MOM triggers an action (update) whenever the status of an alarm in MOM is set to, let say resolved.

Is MOM is capable of doing such an action ?