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Lost customize tool bar and views in SD 4.5 SP18

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Maximo 5
Super Contributor.

Lost customize tool bar and views in SD 4.5 SP18

Hi

When the users to customize the tool bar or his views (not system view) and exit, when they return to connect they lost the customized. The rol is configured correctly. (View Attach).

What happen?

Thank you.
1 REPLY
Mike Bush
Acclaimed Contributor.

Re: Lost customize tool bar and views in SD 4.5 SP18

These customizations are normally written into the users profile, typically C:\Documents and Settings\USER\Application Data\Hewlett-Packard\OpenView\Service Desk

files shortcutbar.dat and views.dat

See if these files appear as they make customizations. It may be a permissions or "roaing profile" type problem