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Logoff

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TimJarumbo
Occasional Contributor

Logoff

Is there a way to set Service Desk to automatically log users off, if their session sits idle for more then 30 minutes ?

Thanks
9 REPLIES

Re: Logoff

Tim,
if you talk about sessions duration - you could set SESSIONTIMEOUT parameter to any time you want.

Dmitriy
Mihai Tita
Occasional Visitor

Re: Logoff

Hi,

Setrver Configuration tool > General tab > Session Time out.
If the user keeps the client console inactive for more than "Time out" value, the session on the server will be removed.
George M. Meneg
Honored Contributor

Re: Logoff

Hello Tim,

Edit server_settings.xml or run sd_serversettingseditor.bat and change the value of SESSIONTIMEOUT to 30.

eg
30

Using this setting and supposing that the "Automatic Refresh Interval" is not set to a lower value, all idle clients will be disconnected after 30 minutes. Note that is different from "logging off" since it won't ask for a password.
menes fhtagn
TimJarumbo
Occasional Contributor

Re: Logoff

Thanks for your replies. Will this free up licenses ? We have limited licenses (5) and have about 15 people who need to use Service Desk.
Mark O'Loughlin
Honored Contributor

Re: Logoff

Hi Tim,

generallythat the idea. If the session s not removed from the Admin console then it can be marked for removal and the session should expire after a period of time.

If after that the session is still showing and marked for removal hasnt cleared it you could run a scrip to clear the marked fro removal session. These scripts can be found in the forum by doing a search.

If I see the thread I will post the details back.
Mihai Tita
Occasional Visitor

Re: Logoff

Tim,

This is the way.
Of course, it depends on your license and your user account type.

Regards,
Mihai
David Borojevic
Frequent Visitor

Re: Logoff

Be aware that people might be using the Tools Options Auto Refresh on the client - this can typically hold onto a concurrent license. At least I think this is right - best if users don't use Autorefresh then even with the client open it will observe your timeout.

I nice thing to add to peoples toolbar is the refresh button as well.

Cheers
Mihai Tita
Occasional Visitor

Re: Logoff

Hi Tim,

You could run the following script to delete the records related to the marked from removal sessions:

delete from rep_sessions where ses_markedforremoval = 1

Kind regards,
Mihai
Marc Hummel
Frequent Visitor

Re: Logoff

when marking clients for removal/timeout what happens is the lic is released, client remains in a 'dormant state' if no one else requests that lic while dormant you'll reconnect like nothing happened on the client end... if your clients refresh is set to less than the timeout it will never time out because it refreshes before the lic is released. set refresh higher than timeout.

other option is the script/bat file etc... but to answer your first question, no, you can't just kick people off without marking for removal and restarting the app service...

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
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