Hi Patrick, Open your Administrator Console and go to Security > Enhanced Auditing > Configuration: Expand the tree and check "hp OpenView service desk > Security > Access > Application Account". Right-click your mouse on "hp OpenView service desk" and click on Resume.
Be aware that this has an impact on your server performance. To check who logged when check on the Admin console: Security > Enhanced Auditing > Audit Log.
this is available on HPOVSD 4.5 SP11. You have to connect as System or grant the Auditor Role. Ref:"sd45_sp20_addendum_en.pdf" page 79 this document is available on the document folder when extracting a Service Pack. (Doc available from SP 20 only !!!)