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Log files in HPSD 4.5 SP19

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Deepika G
Regular Collector

Log files in HPSD 4.5 SP19


I am using SD 4.5 with SP19. My issue is that when I am trying to log a call thru an e-mail, the call is not being logged.
Inorder to check what the issue maybe, I need to have a look at the log files, but there is nothing being written to any of the log files on my server.

Can someone plese let me know where and whether I can find the logs for troubleshooting such issues.

Ruth Porter
Honored Contributor

Re: Log files in HPSD 4.5 SP19

Hi there,

First ensure you have the "E-mail debug" box checked on Tools>System>System Panel>Email settings.

If you still see nothing, then you should check that your email server is forwarding emails you want to arrive in HPSD to the HPSD server on the relevant port.

Hope this helps

Ashly A K
Honored Contributor

Re: Log files in HPSD 4.5 SP19


If your log says nothing about the e-mail, what you sent, frist check the mail was recived by your Mail server and passed to SD Server.

What you can do is, telnet to the server and try to send a mail from the telnet shell.

This way, you will be very sure that the mail is send and is recived by SD.

You can refer the doc in my geocities


ps: thanks for the points, if any.
//Add this to "OnDomLoad" event