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Log file error when trying to create a SC via email from a web form

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kcarson
Regular Collector

Log file error when trying to create a SC via email from a web form

I believe this is due to teh SC being created with no created by person. How do other people get around this issue?

Wed, 10/03/2010 11:25:07 Characterset: ISO-8859-1
Wed, 10/03/2010 11:25:07 Systemjava.lang.NullPointerException
at com.hp.itsm.common.cl.ITSMUtilities.getCurrentPersonAsString(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.hp.ifc.wf.AppSession.getCurrentPersonAsString(Unknown Source)
at com.hp.ifc.rep.functions.AppExecuteValueFunction.applyFunction(Unknown Source)
at com.hp.ifc.rep.functions.AppExecuteValueFunction.execute(Unknown Source)
at com.hp.ifc.rep.functions.AppExecuteValueFunction.execute(Unknown Source)
at com.hp.ifc.rep.functions.AppExecuteValueFunction.execute(Unknown Source)
at com.hp.ifc.rep.functions.AppExecuteValueFunction.execute(Unknown Source)
at com.hp.ifc.rep.functions.AppValueContainer.getRealValue(Unknown Source)
at com.hp.ifc.ev.rules.AppExecuteDataUpdate.execute(Unknown Source)
at com.hp.ifc.ev.dbrules.AppDBRuleManager.runActions(Unknown Source)
at com.hp.ifc.ev.dbrules.AppDBRuleManager.handleEvent(Unknown Source)
at com.hp.ifc.ev.dbrules.AppDBRuleManager.handleEvent(Unknown Source)
at com.hp.ifc.ev.AppEventQueueReader.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
What is your process?
2 REPLIES
Err_1
Honored Contributor
Solution

Re: Log file error when trying to create a SC via email from a web form

Hi,

You are probably having this specific error because you are using "Current Person" in one ro some of your rules, check the document in the URL below:
http://support.openview.hp.com/selfsolve/document/KM119399


Regards;
Randall Barrantes
SW Support Delivery Manager
kcarson
Regular Collector

Re: Log file error when trying to create a SC via email from a web form

Thanks Err
I will check it out.
What is your process?
//Add this to "OnDomLoad" event