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Log Call from MS Outlook

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Harini.G
Collector

Log Call from MS Outlook

Hi,

Ov Sd4.5 SP4

Is there a way to create a call automatically from Ms Outlook once a mail is received.

pls help.

Rgds
Harini.G
3 REPLIES
George M. Meneg
Honored Contributor

Re: Log Call from MS Outlook

Hello,

My advice: Create outlook forms that will send e-mail to service desk inbound e-mail address. This way your users could create service call within outlook without having to open service desk.

Though it needs customization and maybe some VB code, it could be very handy.
menes fhtagn
Ashly A K
Honored Contributor
Solution

Re: Log Call from MS Outlook

hi!

pls visit http://www.geocities.com/helponhpopenview/
You can find a pdf, about how to do this.(step by step)
-Ashly
http://www.geocities.com/helponhpopenview
Robert S. Falko
Honored Contributor

Re: Log Call from MS Outlook

Harini,

The OVSD application server can act as an SMTP server, so you need to have your mail server forward any mail addressed to OVSD directly to the OVSD server. When you set up the inbound mail correctly (see the link above, for example), then OVSD will do exactly what you want.

-Josh
//Add this to "OnDomLoad" event