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Limiting access to search 64k field

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Craig R Taylor
Honored Contributor.

Limiting access to search 64k field

We are finding that when a user tries to perform a search on the 64k field, it absolutely kills the database and bring service desk down. Is there a way a prevent users from searching the field? (Aside from hiding it from them altogether as they do need to see it when they are in an individual ticket)

Thanks

Craig
You can observe a lot just by watching. - YOGI BERRA
2 REPLIES
Eng.NM
Honored Contributor.

Re: Limiting access to search 64k field

hello Craig

what I understood is that you made a custom field of size 64K which makes problems when writing a data in it and save it to the DB, this problem is applied in any custom field of size 64 K ?

Ruth Porter
Acclaimed Contributor.

Re: Limiting access to search 64k field

Hi Craig,

I don't think you can prevent this except by training your users.

You could consider renaming the field to add on the end something like:

DO NOT USE IN Advanced Find

Hope this helps, Ruth
http://www.teamultra.net