Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Limitations on SearchCode

Highlighted
Yousef Jamous
Regular Collector

Limitations on SearchCode

Hi
I've a question about Searchcodes. I wanted to add items that has a search code such as:
23-QR-735RTU But it was rejected by HP OVSD 4.5 (SP24).

The error message mentioned that search code should not start with number!

So, is there a way to suppress this limitation?
2 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Limitations on SearchCode

Hi,

I think it is suppressed in version 5.1 but I dont think that is a good enough reason to move there.

I think it remains a limitation of 4.5.
Ruth Porter
Honored Contributor

Re: Limitations on SearchCode

Hi there,

A work round can be to have a custom text field that you use instead and in Tools>Presentation>Search>CI you set this to be the search field.

Hope this helps, Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event