Service Desk Practitioners Forum

Limitations on SearchCode

Yousef Jamous
Respected Contributor.

Limitations on SearchCode

I've a question about Searchcodes. I wanted to add items that has a search code such as:
23-QR-735RTU But it was rejected by HP OVSD 4.5 (SP24).

The error message mentioned that search code should not start with number!

So, is there a way to suppress this limitation?
Mark O'Loughlin
Acclaimed Contributor.

Re: Limitations on SearchCode


I think it is suppressed in version 5.1 but I dont think that is a good enough reason to move there.

I think it remains a limitation of 4.5.
Ruth Porter
Acclaimed Contributor.

Re: Limitations on SearchCode

Hi there,

A work round can be to have a custom text field that you use instead and in Tools>Presentation>Search>CI you set this to be the search field.

Hope this helps, Ruth