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Limit on Forms display

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Iceman_1
Super Collector

Limit on Forms display

One of my user is getting a weird error. When he opens up 5 incidents, 1 change and 1 problem, it prompts an error: "Up to a maximum of 6 open forms possible, you need to close another form before you can open a new". I have attached a screenshot on this.

Troubleshooting: There are no DB / UI rules written for this (I don't think one can write it anyways.) Your feedback is greatly appreciated.
3 REPLIES
Mahmood Khan_1
Collector

Re: Limit on Forms display

Wilson -
Few things
Can you have this user login to a different machine and see if this problem still exists ?
if yes , try clearing the cache for this user.

If not, I would suggest opening a case with HP
Iceman_1
Super Collector

Re: Limit on Forms display

What I have to do is to edit the user_settings.XML file to map to the proper directory.
Anton Deiko
Acclaimed Contributor

Re: Limit on Forms display

To solve this problem, all you need is to remove contents of:
%userprofile%\Application Data\Hewlett-Packard\OpenView\Service Desk
except user_settings.xml and views.dat.

I think clearing cache would also help.
//Add this to "OnDomLoad" event