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Limit category list in Service Pages

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Miguel Rodrigue
Trusted Contributor.

Limit category list in Service Pages

We want to limit the category list that a user can see in Service Pages, based on the workgroup that the user belongs to.

Our problem is that we have a lot of workgroups of users from diferents deparments that use Service Pages, and all of theses workgroups have sumited a list of categories.

Right now the category list is over 50. Imagine the user looking for a specific category in a drop down list of this size (and getting bigger).
4 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Limit category list in Service Pages

There is no out of the box confirguration to achieve this functionality. You can do this using OVSD Web-APIs.

-Ram
Akies
Outstanding Contributor.

Re: Limit category list in Service Pages

Hello Miguel,

I have done this through jsp coding..

This is very simple.Just get the cat_oid of the respective category from database and hardcode them in the jsp pages using
Miguel Rodrigue
Trusted Contributor.

Re: Limit category list in Service Pages

Hi Akhil,

Can you send me the jsp file to take it as an example...

This will be a great help for me,

miguel_rodrig@hotmail.com

Regards,

Miguel Rodriguez.
Akies
Outstanding Contributor.
Solution

Re: Limit category list in Service Pages

Hi Miguel,

Pls find the attached fie for your reference.

Hope you get some help from this.

To get the database oid of the selected category, you can use the following query:

SELECT SER_CAT_OID,SER_ID FROM ITSM_SERVICECALLS WHERE SER_ID = 'xxxx'

Here ser_cat_oid is the value of category in the database and XXXX is the call ID.

Regards,
Akhil