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Licensing task SD 5.1

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David_999
Regular Collector

Licensing task SD 5.1


Hello

I am trying to go into where you enter the licence keys on the server.

Start => Programs => HP OpenView =>HP OpenView Service Desk => Licensing

Once click on it nothing happens?

The console starts no problem.

Is there another way to get to the licence keys?


4 REPLIES
Err_1
Honored Contributor
Solution

Re: Licensing task SD 5.1

Hello,

make sure that you have default system username/password as default in your Client Settings Editor.

Rgrds,
Randall Barrantes
SW Support Delivery Manager
David_999
Regular Collector

Re: Licensing task SD 5.1

Hello

I am set as the default. Everything else works fine except for the licensing.

Err_1
Honored Contributor

Re: Licensing task SD 5.1

Hello,

What is the output when you run the Autopass Tool directly from the command line using ovsdlic.bat file:

C:\Program Files\HP OpenView\bin>ovsdlic.bat

Regards,
Randall Barrantes
SW Support Delivery Manager
David_999
Regular Collector

Re: Licensing task SD 5.1

Hello

I ran it from the Command Line and got the attached error.
//Add this to "OnDomLoad" event