Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Licensing sd 5.0

Highlighted
bad
Regular Collector

Licensing sd 5.0

Helow
"All programs->hp openview->hpopenview service desk licensing" doesn't work:(, doesn'to do enythink.

How can i enter licenses?
Any idea?
thanks!
5 REPLIES
Illya Lyfar
Regular Collector

Re: Licensing sd 5.0

Hi,

Try to run OVC in command window - ovcs (OV Certificate Server) must be in "Running" state,
then run "ovc -start ovcs" if ovcs process in "Stopped" state.


Regards,
Illya.
bad
Regular Collector

Re: Licensing sd 5.0

Sorry:( i don't understand yuo
"ovcs OV Certificate Server SERVER (2000) Running" <- it is ok?
So what and where i must enter?
thanks
Almási János
Super Collector

Re: Licensing sd 5.0

I experienced the same problem.
If I run the related command line I receive program execution error without any deeper error message.
Is it the same behaviour for you?
Leon B_1
Collector

Re: Licensing sd 5.0

Hello

Something I found that was that you need to have an account setup in the client settings editor (try entering the system account into the client settings editor) before you can get into the licensing utility.

Regards,
Leon
Rubem Andrade
Occasional Visitor

Re: Licensing sd 5.0

The same error is occurring on 5.1 and Im sending the image just you check if you have the same problem. A Java error java.lang.NoClassDefFoundError and this is not showing on screen , only if you run through cmd (DOS).
Anybody have any idea or have the fix to that?
Thanks,
Rubem
//Add this to "OnDomLoad" event