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Licensing Ratio

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Ryan Jenkins
Regular Collector

Licensing Ratio

Good day, we're evaluating our current and future licensing requirements. Does any one have a standard ratio for concurrent users of OVSD? For example 6:1 concurrent users.

Thanks in advance.
6 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Licensing Ratio

Hi Ryan,

It really depends on the pattern and type of usage.

For managing incidents, we generally advise 3:1 but if you start doing change management and want lots of approvers, then it can go to 6:1.

To assist with managing concurrent license, you can set the server timeout and then if a concurrent user is logged in and does not interact with SD for this period, then their can be grabbed by another concurrent user.

Hope this helps

Ruth
http://www.teamultra.net
Ryan Jenkins
Regular Collector

Re: Licensing Ratio

Sorry I should have provided further information. We're using the Incident, Service Call, CMDB, Maintenance Contract and Change Module. We go through over 100 changes per week with approvers. We do not use Service Pages, so all these people are required to login to the GUI. All our help desk staff are named. So it's just for our 2nd and 3rd Level. We're currently at 11:1 and have exceeded our concurrent users a couple times. Hence my question. Any other suggested ratios?
Robert S. Falko
Honored Contributor

Re: Licensing Ratio

Ryan,

Another thing to keep in mind are the number of different processes to be supported.

For example, in change mgmt., very few users require named licenses, and the remaining users will have a high user to concurrent licence ratio. In incident mgmt., the developers will have a very high ratio, but the 2nd line supporting Windows platform will have a much lower ratio.

In our case, the overall ratio is about 10:1, but we expect that ratio to get lower as our change mgmt rollout continues.

-Josh
Robert S. Falko
Honored Contributor

Re: Licensing Ratio

Ryan,

I forgot to add that the timeout will have a strong impact on the number of concurrent licenses required. We use a 30 minute timeout (and there is never an automatic refresh)

-Josh
Ryan Jenkins
Regular Collector

Re: Licensing Ratio

Our session timeout is set to 20 minutes, but we do allow the user to set an auto-refresh, which we know counteracts the timeout value.
Tim Schmitt_4
Frequent Visitor

Re: Licensing Ratio

7:1 , session timeout is set for 10 minutes

//Add this to "OnDomLoad" event