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Licenses for SLM and Service Level

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xxx_25
New Member.

Licenses for SLM and Service Level

Hi

Do I need the SLM license to manipulate the code table for service levels (impact vs priority and support hours) in the administator console?

Regards and thanks in advance
2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Licenses for SLM and Service Level

Hi,

I don't think so. I just removed the SLM license from a test database and can use the Impact v's priority settings. Support hours seem unaffected also.

xxx_25
New Member.

Re: Licenses for SLM and Service Level

Thanks Mark.

I am evaluating the possibilities and restrictions to register services as configuration items; in the case that a client wants to do so. Some clients only buy licenses for Helpdesk.

Regards and thanks