I Created a new custom field called â Tstatusâ (Text 255) for that status name appears like labble on the chart view. I modified the lable text on English and Portuguese but WHEN I EFFECTED LOGOUT AGAIN, THIS NAME RETURNS TO THE NAMED FIELD OLD.
How can I configure this name to the correct name permanently?
Frequently I have this kind of problem here. This is normally fixed cleaning the Cache files of the client. So, go to Documents and settings//Application data/Hewlett-Packard/OpenView/Service Desk/Cache... and delete all files of this directory. The application must be off to do that. Restart the client and see the results. Best regards, RA