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Lable Custom Field on the Chart View

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Marcela Miguel
Outstanding Contributor.

Lable Custom Field on the Chart View

Hello, Friends!

I Created a new custom field called â Tstatusâ (Text 255) for that status name appears like labble on the chart view. I modified the lable text on English and Portuguese but WHEN I EFFECTED LOGOUT AGAIN, THIS NAME RETURNS TO THE NAMED FIELD OLD.

How can I configure this name to the correct name permanently?

Please check my screenshot.

Regards,

Marcela.
2 REPLIES
Rubem Andrade
Outstanding Contributor.
Solution

Re: Lable Custom Field on the Chart View

Alo Marcela,

Frequently I have this kind of problem here. This is normally fixed cleaning the Cache files of the client. So, go to Documents and settings//Application data/Hewlett-Packard/OpenView/Service Desk/Cache... and delete all files of this directory. The application must be off to do that. Restart the client and see the results.
Best regards,
RA
Marcela Miguel
Outstanding Contributor.

Re: Lable Custom Field on the Chart View

Alo Rubem,

Thank you very much. You teach me more one Service Desk aplicability.

Regards,

Marcela.