Service Desk Practitioners Forum

Knowledge Management Flow

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Knowledge Management Flow

While configuring Knowledge Management Approval Flow. Following Problems are occuring:
1. When a document is retired the approval status of associated change remains pending. It should be denied. If changed in approval text box, In approval history it will show pending. So denial process should be executed. how to do it.

2. When a document is approved externally/internally . The approval status in associated change remains pending(same problem as with denial).

The above approvals and denials are done in the associated change.