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Knova Interface to HPSD

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Joseph Kingkade
Frequent Contributor.

Knova Interface to HPSD

Does anybody have any experience with the Knova interface to HPSD? Need to know how seemless this is or what the issues are if any?
2 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Knova Interface to HPSD

Hi,

we launch Knova from OVSD Service Calls and we have it set up to log straight into Knova. We manually keep both ID's the same.

We kept it simple and write back the short solution to the OVSD SC solution field and the experience ID also.

Be sure to define what exactly you want to achieve with the integration. there are limitations (it will access certain predefined fields).

Also test fully in the lab. We found we were getting merge issues due to UI rules but fuxed that with DB rules.

All in all its a good product. The integration is like any other - limited but if you know what you want build it in the test lab first.

OVSD and our version of Knova do not facilitate single signon so we had to create an account process that would work for both to keep both IDs in the same format.
Joseph Kingkade
Frequent Contributor.

Re: Knova Interface to HPSD

I would love to know more about the first comment regarding â we manually keep both IDâ s the sameâ I am assuming you mean they set folks up with HPSD IDâ s and make sure they use the same IDâ s in Knova.



Do folks have to manually maintain the same passwords too?