Hi, I have just upgraded from SP 11 to SP15 and am getting Java error on the client, this is on the server where the HP server runs as well, I have removed and re-installed the client but still get the same error "Java.Lang.RuntimeExeption: Unexpected EOF"
Thank you for your speedy response, I tried renaming the views file but no success, I cannot rename the cache folder as the server is live at the moment, will have to schedule a time to stop services to rename the folder. I will let you know how it goes.
As I was saying this is the client on the HP Service Desk server machine, running server and trying to run client. I get an error "Access is Denied" when I try to re-name the folder. I have attached a screen shot Thank you for your patience.
Stop all service desk related services, then search for jview.exe in process viewer. If you find it, kill it. There can be multiple instances of jview.exe, in that case kill'em all as metallica instructed. Then try to rename service desk folder. Start all services, start client.