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Janus GridEXPrint preview error in HPSD

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Pete Reynolds
Regular Contributor.

Janus GridEXPrint preview error in HPSD

Good morning. My colleagues are getting this error when trying to open a print preview in HPSD, "Janus GridEX control 2.0".
they are logging in via Citrix. When connecting normally as a client it works fine.
The users do not have the "software GridEX software" or the software FX shared" folders on the PC's.
Do I need to get this installed on the Citrix server?
Please reply
Kindest regards