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Janus GridEX Control 2.0: Subscript out of range

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Anthony Dalferr
Honored Contributor.

Janus GridEX Control 2.0: Subscript out of range

Whenever one client tries to create a work order, he gets the following error message

Janus GridEX Control 2.0

"Subscript out of range"

I tried the register.bat in the software FX Shared and Software GridEx folder but the error still appears.

The work order still creates but the error message appears each time he clicks save and close.

client is running Windows XP with Service desk 4.5 SP 9.
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: Janus GridEX Control 2.0: Subscript out of range

Hello Anthony,

Please try the following:

1. Empty the cache folder (usualy C:\documents and settings\\Application Data\Hewlett-Packard\OpenView\Service Desk\

If the problem persists rename Views.dat and try again (by doing this the user will loose his customized views)

If the problem still persists, try to move the whole folder to another location and run the service desk (the files there will be recreated). If the problem still persists the problem lies elsewhere.
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