Service Desk Practitioners Forum

Issue with SLA creation.

Honored Contributor.

Issue with SLA creation.

Hi All,

I'm using SD 5.0. I'm creating an SLA using the Hierarchy Filter. I fill the required fields and by default Service Definition is required, but when Hierarchy Filter is selected (field is populated) Service Definition becomes non mandatory. But am unable to Save and Close, cos it keeps prompting me to fill the Service Definition which is not mandatory. Is there something that am missing here? Kindly provide your inputs.

Thanks in advance.