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Is Priority value in Template ignored during import?

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Functioneel_Beh
Occasional Advisor

Is Priority value in Template ignored during import?

Hi there,

Running SD 4.5 with SP22 I expierence the following phenomenon: I use the built-in Data Exchange functionality for importing Service calls. These calls have a distinguishing value for Medium and use their own Template. All field values of the Template are received, except for the Priority of the call. This should be 2 working days, but is set to 1 working day. Probably because of the default Service level ('Office Hours Support', which sets a Priority of 1 working day for a low Impact).

My question: how can I fill the Priority field with my own value from the Template when importing a Service call? Any reaction is more than welcome.

Thanks very much in advance!

Bart
1 REPLY
Mike Bush
Honored Contributor

Re: Is Priority value in Template ignored during import?

I suspect you can't - one of the "features" of Data Exchange is that it fires Rules and runs "built-in" code.

But why would you want the imported calls to disobey what would have happened for a "real call"?

Mike
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