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Interaction vs Incident

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Tazmius
New Member.

Interaction vs Incident

I am a noob and we have just started using Service Center...can someone help me understand when I should use an interaction vs an incident?

Thanks for any help!
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The Pike
Acclaimed Contributor.
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Re: Interaction vs Incident

Hey Tazmius,

The same question was asked a long time ago but for the HP OpenView Service Desk application which is the one I am familiar the most. Take a look here:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=204776

, here:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1052831

and here:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1008917

Don't forget to assign points for the answer...

The Pike
Tazmius
New Member.

Re: Interaction vs Incident

Thanks for the info Pike....I hadn't realized ServiceCenter and ServiceDesk where different.

ServiceCenter now uses the term "interactions" instead of "service calls".

I also now found a ServiceCenter forum that I will post in since that is the correct place for my question.

Thanks again!

Taz