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Rubem Andrade
Outstanding Contributor.

Integrations

Hi Fellows. Happy new year.
Id like to know if someone have any knowledge about execute commands by database rules on linux machine. Im running SDesk 4.5 SP17 windows version.
Regards,
Rubem
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George M. Meneg
Acclaimed Contributor.
Solution

Re: Integrations

Hello Rubem,

Since executing commands through db rules requires service desk agent on the other side, it depends on whether you can successfully run agent on a linux machine. Officially it is not supported but you could give a try.

However OVSD also support "update to an external system" through db rules. When conditions are met you could have a rule that will contact a web page on the linux machine and upon contact a command could be executed there. It's the safe bet (it is trivial to make it work) but I don't know how secure it is. Obviously there should be an access list in order only application server could hit that url on the linux machine.
menes fhtagn
Rubem Andrade
Outstanding Contributor.

Re: Integrations

Thanks King George for your answer. Id like the second option. Could you pls tell me where I can get some documentation about this issue "update to an external system". Could be easy if Id have an linux agent, but... My real problem is make the integration of HP Service Desk with C.A. Harvest, in order to solve my Itil release mgmt process. I guess more people have the same problem and Im accepting suggestions.
Rgds,
Rubem
George M. Meneg
Acclaimed Contributor.

Re: Integrations

Hello Rubem,

In a nutshell the logic is simple. Construct a ui or db rule as usual. However on the actions you must select "Data update from External System"

On the URL you provide a url that OVSD will POST the fields you select at "Output to external system" subpanel.

You can even update service desk fields from the output of the external system. For more information please refer to the SP7 and SP8 documentation addendums at

http://ovweb.external.hp.com/ovnsmdps/pdf/sd45_sp7_addendum_eng.pdf
http://ovweb.external.hp.com/ovnsmdps/pdf/sd45_sp8_addendum_eng.pdf
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