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Integration with NNM

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hopl
Occasional Advisor

Integration with NNM

Hi,

Currently using SD 5 SP1. was trying to setup NNM to create tickets in SD in the OV_Node_down event. However, ticket was not created, saw the following error instead in ovsdnnmevent_error.log:

[EVENT_8164]
VALUE_LIST=event_id=123#description=from nnm 20oct#username=system#password=openview#mapping=external_event#modus=INSERT#classname=incident#
SERVER=testserver
PORT=30980
SERVER RESPONSE=ERROR: For incident the following fields are required:
TRY=1
LOGFILE=C:\Program Files\HP OpenView\lbin\obs\loadobject/ovsdnnmevent.log
ERROR_LOGFILE=C:\Program Files\HP OpenView\lbin\obs\loadobject/ovsdnnmevent_error.log
TIMESTAMP=Sat Oct 21 20:52:53 2006
SEND=true

Anyone can advise? Thank you!
4 REPLIES
Carol Hibbard
Honored Contributor

Re: Integration with NNM

You are missing some required fields. You need to add default values to your import template or supply the required values from NNM.
hopl
Occasional Advisor

Re: Integration with NNM

I've checked the "external_event" template , all mandatory fields (those with asterisk)are already pre-assigned with values! What else could it be?
Carol Hibbard
Honored Contributor

Re: Integration with NNM

Can you provide a screenshot of the template? Also, a copy of what fields you are providing which may show in the ovsdnnmevent.log file.
hopl
Occasional Advisor

Re: Integration with NNM

Got it working! It is the mapping that was lacking. Thank you for those who tried to help!
//Add this to "OnDomLoad" event