Service Desk Practitioners Forum
cancel

Integration solution from HPSM 7.01 to HPSD 4.5

Highlighted
s.venky
Contributor.

Integration solution from HPSM 7.01 to HPSD 4.5

please suggest the best HP Proposed integration solution for reverse communication between HP SD4.5 sp23 and HP SM7.01(i.e,ticket updates flow from HP Service Manager to HP OVSD) among the following?
1.XML connector i.e SD4.5(Inbound)
2.DB connectors
3.Web API
Any supporting document for the same Please
2 REPLIES
The Pike
Acclaimed Contributor.

Re: Integration solution from HPSM 7.01 to HPSD 4.5

I believe HP would suggest ConnectIT.
I haven't seen any documents out there...
s.venky
Contributor.

Re: Integration solution from HPSM 7.01 to HPSD 4.5

Thats right.....but In connect-IT which is the best connector for SD and SM integration so that it can exchage the ticket along with the attachments.
1.XML connector i.e SD4.5(Inbound)
2.DB connectors
3.Web API