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Integration between asset center 5.0 and service desk 4.5

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aks3183
Regular Collector

Integration between asset center 5.0 and service desk 4.5

Hi all,

I am integrating the asset center 5.0 with SD 4.5. can anybody let me know how does the data from Asset center gets transferred and then mapped to the service desk 4.5 database(CMDB). Does service desk 4.5 possess OvObImporter utility also as SD 5.0?
2 REPLIES
Matt Winter
Occasional Contributor

Re: Integration between asset center 5.0 and service desk 4.5

Hi,

I am going to be doing the same thing. However, I am using Connect-IT to export data from Asset Center, this will be exported to a file to location on the SD server, then using Import Mapping (under Data Exchange in admin console) to import the data from file.

I have yet to do it, but thats how we have done it with other services where data is imported into SD 4.5.
gwsomers
Occasional Contributor

Re: Integration between asset center 5.0 and service desk 4.5

Did anyone get this to work ?
I am having problems with oob scenario
XML_transformation/acsd_import
failing with
'can't find path' on final part of scenario

regds Graham
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